Privacy Policy
BackLast modified on September 30, 2025.
Table of Contents
When you use the Sonalyze.com website (hereinafter the "Site") and/or the Sonalyze application (hereinafter the "Application"), Sonalyze collects and processes personal data concerning you in order to provide you with the best possible services.
We collect and protect our customers' personal data in accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the "GDPR") applicable in France since 25 May 2018.
Sonalyze acts as data controller. Sonalyze is a simplified joint-stock company, registered with the Bobigny RCS under number X 942 684 572, with its registered office at 14 bis rue Montgolfier, 93500 Pantin, France (hereinafter "we" or "Sonalyze").
The purpose of this policy is to inform you of the reasons why we collect and process your personal data, and how we protect it.
This policy should be read alongside our cookie management policy accessible here.
1. What personal data do we process?
We collect and use only the personal data necessary for our business operations and the purposes listed in point 2 of this policy.
We collect and process the following personal data:
- Identification and contact data: your last name, first name, email address, postal address, telephone number, your mobile identifier (AAID or IDFA), your Google identifiers (such as your email when logging in), your voice during recordings;
- Data relating to your home or real estate property: category of housing (current, future, secondary), type of housing (house, apartment), status (tenant, owner, free occupant), presence of a garden, terrace or balcony, floor plan (if applicable), sale, purchase or rental project, type of sounds heard in the home;
- Connection data: including your IP address, logs, encrypted passwords;
- Data relating to your payment methods.
Data necessary to provide our services is marked with an asterisk (*) on the Site and Application. If you do not wish Sonalyze to process this data, you will not be able to use our services.
2. On what legal bases, for what purposes and for how long do we retain your personal data?
| Purpose | Data concerned | Legal basis | Retention period in active database |
|---|---|---|---|
| Provide the services offered by Sonalyze (acoustic diagnostic service, acoustic insulation improvement suggestions, referral, customer account management) | Identification and contact data Connection data Data relating to your home or real estate property Payment data necessary for the execution and proof of the transaction | The performance of the contract binding you to Sonalyze | Your data is retained for 3 years from the creation of your account. Data collected during recordings made in your home or real estate property (including your voice) is retained only for the time necessary to establish the acoustic diagnosis. It is then deleted or aggregated for statistical purposes. |
| Build a customer and prospect database (CRM management) | Identity and contact details; customer/prospect status; contact preferences; minimum relevant history | Sonalyze's legitimate interest | Customers: your data is retained throughout the commercial relationship Prospects: your data is retained for 3 years from first contact |
| Send newsletters, solicitations and promotional messages | Contact details and contact preferences | Your consent | Your data is retained for 3 years from your consent |
| Compile statistics on the use of our services and offer personalized content and services to our customers (cookie placement, audience measurement, personalization) | Browsing data. For more details, please consult our cookie policy. | For cookies essential to the operation of the Site and Application: Sonalyze's legitimate interest For audience measurement and personalization cookies: your consent | Please consult our cookie policy on this point. |
| Compile statistics on sound trends among our users | Data from the report provided by Sonalyze (sound categorization, decibels) and data relating to your home or real estate property. This data is first aggregated so that it can be used for statistical purposes. | Sonalyze's legitimate interest | Your data is retained for the time necessary for data anonymization (aggregation) |
| Manage customer relations (information requests, user support complaints) | Identification data and contact details Data relating to your request | The performance of the contract binding you to Sonalyze | Your data is retained throughout the commercial relationship |
| Handle GDPR rights exercise requests | Identification data and contact details Data relating to your request | Compliance with a legal obligation by Sonalyze | Your data is retained for the time necessary to process the request |
Once deleted from our active database, your data may be archived for evidentiary purposes for a period of 5 years.
3. Who are the recipients of your data?
The following will have access to your personal data:
3.1. Our company's staff;
3.2. Our subcontractors: hosting provider, chat tool, payment management providers.
3.3. Where applicable: public and private organizations, exclusively to meet our legal obligations.
4. Is your data likely to be transferred outside the European Union?
Your data is retained and stored throughout the processing period on the servers of OVH and Scaleway, both located in France.
In the context of the tools we use, your data will not be subject to transfer outside the European Union.
5. What are your rights over your data?
You have rights over your personal data.
The right of access: This right allows you to request a copy of all the information Sonalyze holds about you. It applies regardless of the legal basis of the processing.
The right of rectification: This right allows you to request the modification, updating or completion of your personal data. It applies regardless of the legal basis of the processing.
The right to withdraw your consent: You may withdraw your consent at any time. This right applies only to processing based on your consent.
The right to object: This is your ability to refuse data processing. It applies to processing based on Sonalyze's legitimate interest.
The right to erasure (right to be forgotten): You may request the deletion of all data Sonalyze holds about you (subject to elements necessary to comply with legal obligations). This right applies to processing based on your consent or Sonalyze's legitimate interest.
The right to restrict processing: You may request restriction of the processing of your personal data.
The right to data portability: This right allows you to request the data concerning you, where it is processed based on your consent or a contractual relationship. What is the difference from the right of access? We are obliged to transmit the data in a technically usable format.
The right regarding post-mortem directives: You have the right to define directives relating to the retention, deletion or communication of your personal data applicable after your death.
6. How to exercise these rights?
You may exercise these rights by writing to us at the contact details below:
Contact email for our Data Protection Officer:DPO@Sonalyze.com
Contact address: Sonalyze, 14 bis rue Montgolfier, 93500 Pantin France.
We may ask you on this occasion to provide us with additional information or documents to verify your identity.
We have a maximum response time of one month from the date of receipt of the request.
If the request is incomplete (absence of identity document for example), we are entitled to request additional elements: the deadline is then suspended and runs again once these elements have been provided.
Access to these rights is free of charge. In some cases, reasonable fees related to the processing of your file may be requested, for example in the case of a request for an additional copy, or in the case of a particularly complex request.
In accordance with applicable regulations, you have the right to lodge a complaint with the CNIL (Commission nationale de l'informatique et des libertés) if your rights exercise is not satisfactorily resolved in France.
7. Amendments
We may modify this policy at any time, in particular to comply with any regulatory, jurisprudential, editorial or technical developments. These modifications will apply from the effective date of the modified version. You are therefore invited to regularly consult the latest version of this policy. However, we will inform you of any significant modification to this privacy policy.